GSM Support - Sales Policy

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GSM Support - Sales Policy

Effective from 28 May 2026.

§ 1 Definitions

Business Days – weekdays from Monday to Friday, excluding public holidays.
Delivery – the act of delivering the Product to the Customer by the Seller through the Delivery Provider.
Delivery Provider – a third party cooperating with the Seller in the delivery of Products (courier company, Polish Post).
Customer – a natural person, legal entity, or organisational unit without legal personality that has legal capacity under applicable law, using the Online Store.
Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity.
Sole Trader with Consumer Rights – a natural person entering into a contract directly related to their business activity, where the content of the contract indicates that it is not of a professional nature for that person.
Customer Account – an individual panel in the Online Store created upon Registration, enabling the Customer to track orders, submit withdrawal declarations, and manage personal data.
Login – the Customer's email address used as their unique identifier in the Online Store.
Password – a string of characters set by the Customer during Registration, used to secure access to the Customer Account.
Terms and Conditions – these terms and conditions of the Online Store.
Registration – a one-time process of creating a Customer Account using the registration form.
Online Store – the online store operated by the Seller, available at gsm-support.net.
Seller – GSM-SUPPORT, registered office at ul. Dobrego Pasterza 102/5, 31-416 Kraków, Poland, Tax ID (NIP): 8133358609, REGON: 181081334, email: sales@gsm-support.net.
Product – a product offered by the Seller through the Online Store that may be the subject of a Sales Agreement.
Digital Content – data produced and delivered in digital form (including software, unlock codes, downloadable files).
Durable Medium – any material or tool enabling the storage of information in a way that allows future access for the period appropriate to the purposes of that information, and which allows the reproduction of the stored information in an unchanged form.
Sales Agreement – a distance sales agreement concluded between the Customer and the Seller under the terms set out in these Terms and Conditions.

§ 2 General Provisions

These Terms and Conditions set out the general terms, rules, and methods of sale conducted by the Seller through the Online Store at gsm-support.net, and define the terms and conditions for the provision of electronic services.
All rights to the Online Store, including copyrights, intellectual property rights to its name, domain, logos, and forms belong to the Seller. Their use is permitted only in accordance with these Terms and Conditions.
The Seller shall make efforts to ensure that the Online Store is accessible using popular web browsers, operating systems, and device types.
The Online Store uses cookies to ensure proper functioning. The Customer may disable cookies in browser settings, which may, however, limit the Store's functionality.
An active email account is required to use the Online Store, including placing orders.
The Customer is prohibited from providing unlawful content or using the Store in a manner contrary to law, good practices, or infringing third-party rights.
The Seller advises that the public nature of the Internet involves security risks. Customers should use appropriate technical measures (antivirus software, secure passwords). The Seller will never ask the Customer to disclose their Password.

§ 3 Registration

To create a Customer Account, the Customer completes a free Registration.
Registration is not required to place an order in the Online Store.
To register, the Customer fills in the registration form available on the Store's website and submits it electronically. During Registration, the Customer sets an individual Password.
During Registration, the Customer has the opportunity to review the Terms and Conditions and accepts them by marking the appropriate checkbox.
The Customer may voluntarily consent to receiving the Newsletter during Registration.

§ 4 Orders

Information displayed on the Online Store's pages does not constitute an offer within the meaning of the Civil Code but an invitation to conclude a contract.
The Customer may place orders through the Online Store 7 days a week, 24 hours a day.
The Customer selects Products and adds them to the cart using the "BUY" button. After completing the order and selecting the Delivery method and payment form, the Customer places the order by clicking "Place order and pay".
Before placing an order, the Customer is informed of the total price for the selected Products and Delivery, including all additional costs related to the Sales Agreement.
Placing an order constitutes the Customer's offer to conclude a Sales Agreement with the Seller.
After the order is placed, the Seller sends an order confirmation to the Customer's email address.
The Seller then sends information about the acceptance of the order for processing. This information constitutes acceptance of the Customer's offer, and the Sales Agreement is concluded upon its receipt by the Customer.
After the Sales Agreement is concluded, the Seller confirms its terms to the Customer on a Durable Medium sent to the Customer's email address.

§ 5 Payments

Prices displayed on the Online Store next to each Product are gross prices and do not include Delivery costs or other additional costs. The Customer is informed of the total price including Delivery costs when placing the order.
The Customer may pay for ordered Products by bank transfer to the Seller's account.
The Customer is informed of the deadline for making payment for the order.
If payment is not made within the specified deadline, the Seller sets an additional payment deadline and informs the Customer on a Durable Medium. After the additional deadline expires without payment, the Seller may withdraw from the Sales Agreement pursuant to Article 491 of the Civil Code.

§ 6 Delivery

The Seller is obliged to deliver the Product that is the subject of the Sales Agreement free from defects.
The Seller publishes information about the estimated Delivery and order fulfilment time (counted in Business Days) on the Store's pages.
Ordered Products are delivered to the address indicated by the Customer in the order form, through the Delivery Provider.
On the day of shipping, the Customer receives an email confirming the dispatch of the parcel.
The Customer should inspect the delivered parcel in the presence of the Delivery Provider's employee. In case of damage or shortage, the Customer has the right to request that a report be drawn up.
The Seller includes a receipt or VAT invoice with the shipment, according to the Customer's preference.
If the Customer is absent at the delivery address, the Delivery Provider will leave a notification or attempt to contact the Customer by phone. If the parcel is returned to the Store, the Seller will contact the Customer to arrange re-delivery.

§ 7 Non-conformity of Goods with the Contract

The Seller is liable to the Customer who is a Consumer (and Sole Trader with Consumer Rights) for any non-conformity of the Product with the Sales Agreement, in accordance with the provisions of the Polish Consumer Rights Act of 30 May 2014 (implementing EU Directive 2019/771).
A Product conforms with the contract if, in particular, the following are consistent with the contract: its description, type, quantity, quality, completeness, functionality, compatibility, interoperability, and fitness for the particular purpose communicated by the Consumer and accepted by the Seller.
The Seller is liable for any non-conformity existing at the time of delivery and revealed within 2 years of delivery.
It is presumed that any non-conformity revealed within 2 years of delivery existed at the time of delivery.
If the Product is non-conforming, the Consumer may request its repair or replacement.
The Seller shall carry out repair or replacement within a reasonable time from being notified of the non-conformity, without excessive inconvenience to the Consumer. The costs of repair or replacement are borne by the Seller.
The Consumer may submit a declaration of price reduction or withdrawal from the Sales Agreement when:
1. the Seller has refused to repair or replace the Product, or has failed to bring it into conformity;
2. the non-conformity persists despite the Seller's attempt to bring the Product into conformity;
3. the non-conformity is so significant that it justifies a price reduction or withdrawal without prior recourse to repair or replacement;
4. it is clear from the Seller's statement or circumstances that the Seller will not bring the Product into conformity within a reasonable time or without excessive inconvenience.
The Consumer may not withdraw from the Sales Agreement if the non-conformity is insignificant.
The Consumer shall make the Product available to the Seller for repair or replacement. The Seller shall collect the Product from the Consumer at the Seller's expense.

§ 8 Warranty for Defects (Non-Consumer Customers)

With respect to Customers who are not Consumers or Sole Traders with Consumer Rights, the Seller excludes liability under the statutory warranty for defects (Article 558 § 1 of the Civil Code).

§ 9 Complaints

Any complaints related to the Product or the performance of the Sales Agreement may be submitted in writing to the Seller's address or by email to sales@gsm-support.net.
A complaint should include: a description of the issue, the date of its occurrence, the Customer's contact details, and the expected resolution.
The Seller shall respond to a complaint within 14 days of receipt.

§ 10 Manufacturer's Guarantee

Products sold by the Seller may be covered by a guarantee provided by the manufacturer or distributor.
Information about the existence and terms of a guarantee is presented on the relevant Product's page in the Online Store.
The guarantee does not exclude, limit, or suspend the Consumer's rights arising from the provisions on non-conformity of goods with the contract.

§ 11 Right of Withdrawal

A Customer who is a Consumer (and a Sole Trader with Consumer Rights) who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
The withdrawal period begins from the date on which the Customer (or a third party other than the carrier indicated by the Customer) takes physical possession of the Product.
The Customer may submit a withdrawal declaration:
1. by email to sales@gsm-support.net;
2. using the online form available in the Customer Account, in the "Order History" section (the "Withdraw from contract" button next to the relevant order).
To meet the deadline, it is sufficient to send the declaration before the period expires.
If the Customer withdraws from the Sales Agreement, the agreement is deemed not to have been concluded.
The Seller is obliged to refund all payments made by the Customer, including Delivery costs (except for additional costs resulting from the Customer choosing a Delivery method other than the cheapest standard method offered by the Seller), without undue delay and no later than 14 days from the date of receiving the withdrawal declaration.
The Seller may withhold the refund until the Product has been returned or the Customer has provided proof of sending it back, whichever occurs first.
The Seller shall make the refund using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method that does not involve any cost.
The Customer is obliged to return the Product to the Seller without undue delay and no later than 14 days from the date of withdrawal. The Customer bears the direct cost of returning the Product.
The Customer is liable for any diminished value of the Product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
The right of withdrawal does not apply to contracts:
1. where the Product is delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery;
2. where the subject of the service is audio or video recordings or computer software delivered in sealed packaging, if the packaging has been opened after delivery;
3. for the supply of Digital Content not supplied on a tangible medium, for which the Consumer is obliged to pay a price, if the Seller has begun performance with the Consumer's prior express consent and the Consumer has been informed that by giving consent they will lose the right of withdrawal, and has acknowledged this.

§ 12 Free Electronic Services

The Seller provides the following free electronic services to Customers:
1. Contact Form;
2. Newsletter;
3. Customer Account.
The services listed in paragraph 1 are available 7 days a week, 24 hours a day.
The Contact Form service enables the Customer to send a message to the Seller via a form on the Store's website. The Customer may stop using this service at any time by simply ceasing to send enquiries.
Any Customer may subscribe to the Newsletter using a form on the Store's website or during Registration. The Newsletter contains information about the Seller's products and services.
The Customer may unsubscribe from the Newsletter at any time via the link included in each Newsletter message or through the Customer Account.
The Customer Account service enables the Customer to modify personal data, track order status, view order history, and submit withdrawal declarations.
The Customer may request deletion of their Customer Account. Deletion will be carried out within 14 days of the request.
The Seller is entitled to block access to the Customer Account if the Customer acts to the detriment of the Seller or other Customers, violates the law or these Terms and Conditions, or if blocking is justified by security considerations. The Seller will notify the Customer of the block by email.

§ 13 Personal Data Protection

The data controller is the Seller: GSM-SUPPORT, ul. Dobrego Pasterza 102/5, 31-416 Kraków, Poland, Tax ID (NIP): 8133358609, email: sales@gsm-support.net.
Personal data is processed on the basis of:
1. Article 6(1)(b) GDPR – for the performance of the Sales Agreement or to take steps at the Customer's request prior to entering into a contract (order fulfilment, maintaining the Customer Account);
2. Article 6(1)(c) GDPR – for compliance with a legal obligation (e.g., tax documentation);
3. Article 6(1)(f) GDPR – for the legitimate interests of the Seller (e.g., pursuing claims, fraud prevention);
4. Article 6(1)(a) GDPR – based on the Customer's consent (e.g., Newsletter).
Providing personal data is voluntary but necessary to place an order, register a Customer Account, or use certain services.
Each Customer has the right to:
1. access their personal data;
2. rectify their data;
3. erase their data ("right to be forgotten");
4. restrict processing;
5. data portability;
6. object to processing;
7. withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
The Customer has the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office (Prezes UODO, ul. Stawki 2, 00-193 Warsaw, Poland).
The Customer's personal data may be shared with the Delivery Provider to the extent necessary for Delivery.
The Seller applies appropriate technical and organisational measures to ensure the protection of processed personal data.

§ 14 Out-of-Court Dispute Resolution

A Customer who is a Consumer may use out-of-court complaint and redress mechanisms, including:
1. applying to a permanent consumer arbitration court at the Trade Inspection;
2. applying to the voivodeship inspector of the Trade Inspection for mediation proceedings;
3. obtaining free assistance from a county (municipal) consumer ombudsman.
The Consumer may use the ODR (Online Dispute Resolution) platform available at https://ec.europa.eu/consumers/odr/ to resolve a dispute with the Seller electronically.

§ 15 Final Provisions

The Seller is liable for non-performance or improper performance of the contract. In the case of contracts concluded with Customers who are Entrepreneurs (and not Sole Traders with Consumer Rights), the Seller is liable only for intentional damage and within the limits of actual losses incurred.
The content of these Terms and Conditions may be recorded by printing, saving to a medium, or downloading from the Online Store at any time.
In the event of a dispute arising from a Sales Agreement, the parties shall seek to resolve the matter amicably. Polish law governs any disputes arising under these Terms and Conditions.
The Seller reserves the right to amend these Terms and Conditions. Orders placed before the effective date of the new Terms and Conditions are governed by the Terms and Conditions in force at the time of placing the order. Amendments take effect 7 days after publication on the Store's website. The Seller will notify registered Customers of amendments by email 7 days before they take effect.
These Terms and Conditions come into force on 28 May 2026.

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